Protecting our guests and staff
STAY is open to all guests and dedicated to delivering our brand promise of providing comfortable safe accommodation in London, that feels like home.
STAY Camden prioritises the safety, health and well-being of our guests, staff, and suppliers. As the health and well being of our guests and staff remains our main priority, STAY have put extensive measures in place to protect our staff and guests including:
– Front of house, housekeeping and facilities staff provided with appropriate PPE
– Introduced fully contactless check-in and check-out experience
– Hand sanitiser available in key public areas for guests and staff
– Increased frequency of cleaning using high strength virucidal products
Full details of all new measures and services for our guests can be found here.
We’ve been credited by StaySafe Hospitality, Visit England and The World Travel & Tourism Council for our robust measures to protect guests and staff from the threat of Covid-19.
If you have any further concerns or questions, please contact STAY on +44 (0)20 3781 7999 or email [email protected].
We have increased cleaning of our public areas, including reception, guest lounges and lifts. We’re paying close attention to high touch point areas, including lift buttons and door handles, using high strength virucidal products.
Our check-in process is fully contactless with guests able to maintain a safe distance from our front of house team at all times. We have introduced visual cues in our reception area, guest lounges and shared spaces, reminding guests to prioritise personal space.
Guests are welcome to opt-out of our weekly housekeeping service. Instead our housekeeping team will deliver cleaning products, fresh linen and towels and weekly amenities parcel outside our guest’s apartment door.
Alternatively, our housekeeping team can perform their duties inside our apartments. Appropriate social distancing measures will be in place, alongside PPE for our housekeeping team.
We have enhanced our deep clean procedure upon guest checkout; investing in more Pro Zone machines, designed to cleanse the air and remove any harmful pathogens. We are also introducing Electrostatic Spraying and Fogging disinfection as a standard procedure. Our Housekeeping team are working closely with local authorities to ensure we use the most effective, yet environmentally friendly virucidal products according to Regulation (EC) No. 1272/2008.
Once the deep clean is complete, every apartment is secured with a ‘seal of reassurance’ over the apartment door. Providing all new arrivals with the security that our staff have not been inside and it is a safe space to enjoy.
According to recent advice from the government, if a current guest displays symptoms (however mild) or believes they have been exposed to someone with confirmed COVID-19, they must follow the below procedure:
– Remain in their apartment and alert a member of our front of house team.
– Self-isolate for the recommended duration and seek advice either through the NHS 111 service or through the NHS website. Arrange a PCR test as soon as possible.
– If a guest’s situation worsens, they must dial 111 immediately to seek professional medical advice (in the event of an emergency, always dial 999).
Yes. Our gym is currently open with added hygiene and social distancing procedures in place. Please check with the reception team regarding current opening hours and occupancy.
Our front of house team has been provided with appropriate PPE for their commutes and certain duties. They are also positioned behind a protective screen while at reception. Our housekeeping and facilities team are also wearing appropriate PPE when completing their duties.